Front Office Supervisor — Luxury Hotel Guest Experience

The Hotel at Avalon; Minneapolis (MN); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health & Dental insurance

Vision insurance

401(k) savings plan

Employee discounts

Paid time off

Job summary

The Hotel Ivy in downtown Minneapolis is seeking a full-time Front Office Supervisor to support the Front Office Manager in running daily operations on the 3-11pm and 7am-3pm shifts, including weekends and holidays.

You will greet guests, manage check-ins/outs, balance the house, and resolve issues while upholding service standards across guest services and departments to ensure smooth operations.

Qualifications

• A minimum of one year of hotel front office experience, preferably in a full-service hotel, in a lead or supervisory position.
• Marriott systems and LightSpeed experience is highly preferred.
• Ability to deal effectively with internal and external customers with tact and diplomacy.

Responsibilities

• Assist the Front Office Manager in managing daily Front Office operations.
• Greet guests warmly, handle check-ins/outs, and provide accurate information.
• Resolve guest issues by researching and offering effective solutions.
• Balance and post charges, manage payments, and input data accurately.
• Promote HEI brands and programs and maintain professional communication with guests.

Skills

Front Office Experience

Marriott systems

LightSpeed

Customer service

Communication

Tools

Marriott systems

LightSpeed

Job description

The Hotel Ivy in downtown Minneapolis is seeking a full-time Front Office Supervisor to support the Front Office Manager in running daily operations on the 3-11pm and 7am-3pm shifts, including weekends and holidays.

You will greet guests, manage check-ins/outs, balance the house, and resolve issues while upholding service standards across guest services and departments to ensure smooth operations.