Guest Experience Supervisor — Luxury Hotel Front Desk

The Hotel at Avalon; Minneapolis (MN); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) matching

Employee discounts

Job summary

The Hotel Ivy, part of HEI Hotels & Resorts, is seeking a Front Office Supervisor in Minneapolis. You will assist in managing Front Office operations, greet guests, and ensure accurate registrations and billing while maintaining guest satisfaction.

Qualifications include at least 1 year in hospitality customer service, strong communication, math, and computer input skills, and the ability to work at the front desk with professionalism and composure. On-site employment with comprehensive benefits.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to deal with internal and external customers with patience, tact and diplomacy.
• Basic mathematical skills and ability to perform moderately complex calculations with a calculator.
• Ability to input information accurately using a moderately complex computer system.
• Ability to stand, walk and perform behind the front desk.
• Ability to observe emergencies and respond appropriately.
• Ability to communicate verbally and in writing and prepare complex reports of availability and revenues.
• Ability to build effective working relationships with colleagues and guests.

Responsibilities

• Assist Front Office Manager in managing Front Office operations to ensure customer satisfaction and compliance with policies.
• Greet guests with a friendly welcome and provide accurate information on hours and local attractions.
• Complete registration promptly and post charges to guest accounts.
• Handle payments, vouchers, and balancing of the house bank.
• Answer phones promptly and relay messages to guests.
• Resolve guest issues by researching and implementing the best solution.
• Observe and respond to emergencies, maintaining composure under pressure.
• Communicate clearly to staff and ensure attendance and reliable performance.

Skills

Customer service

Communication skills

Math skills

Data entry

Teamwork

Stress management

Tools

Calculator

Job description

The Hotel Ivy, part of HEI Hotels & Resorts, is seeking a Front Office Supervisor in Minneapolis. You will assist in managing Front Office operations, greet guests, and ensure accurate registrations and billing while maintaining guest satisfaction.

Qualifications include at least 1 year in hospitality customer service, strong communication, math, and computer input skills, and the ability to work at the front desk with professionalism and composure. On-site employment with comprehensive benefits.