Luxury Front Desk Supervisor – Guest Experience Leader

Hei Hotels Inc.; Minneapolis (MN); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Job summary

The Hotel Ivy – Minneapolis is seeking a Front Office Supervisor to lead the front desk team across AM/PM shifts, including weekends and holidays. This on-site role requires flexibility, a calm demeanor, and the ability to balance guest demands with hotel policies.

The ideal candidate has at least one year of front office experience in a full-service setting, familiarity with Marriott systems and LightSpeed, and strong communication and math skills to manage check-ins, billing, and reports

Qualifications

• Minimum one year of hotel front office experience, preferably in a full-service hotel, in a lead or supervisory role.
• Strong customer service orientation and the ability to handle guest issues professionally.
• Excellent verbal and written communication skills for staff directions and guest interactions.

Responsibilities

• Assist the Front Office Manager in overseeing front desk operations to ensure guest satisfaction.
• Greet guests warmly, check-in/out efficiently, and explain hotel services and local attractions.
• Resolve guest complaints by researching the issue and applying appropriate solutions.
• Authorize revenue adjustments only after exploring other options and maintaining accuracy in accounts.

Skills

Front office experience

Customer service

Communication

Math skills

Leadership

Problem solving

Tools

Marriott systems

LightSpeed

Job description

The Hotel Ivy – Minneapolis is seeking a Front Office Supervisor to lead the front desk team across AM/PM shifts, including weekends and holidays. This on-site role requires flexibility, a calm demeanor, and the ability to balance guest demands with hotel policies.

The ideal candidate has at least one year of front office experience in a full-service setting, familiarity with Marriott systems and LightSpeed, and strong communication and math skills to manage check-ins, billing, and reports