Luxury Front Desk Supervisor

Hei Hotels Inc.; Minneapolis (MN); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) plan

Hotel room discounts

Paid time off

Job summary

HEI Hotels & Resorts' The Hotel Ivy in Minneapolis, MN is seeking a Front Office Supervisor to support the Front Office Manager in delivering outstanding guest service and seamless front desk operations. You will greet guests, check them in and out, and communicate effectively with other departments to ensure a smooth experience.

The role requires attention to detail, cash handling accuracy, and the ability to resolve guest issues promptly.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to handle cash and basic arithmetic accurately.
• Strong communication and interpersonal skills.

Responsibilities

• Assist the Front Office Manager in daily front desk operations.
• Greet guests warmly and manage check-in/out procedures.
• Handle guest requests, inquiries, and resolve issues professionally.
• Input data into the system and balance a house bank.
• Maintain accurate records of room availability and revenues.

Skills

Customer service

Communication skills

Cash handling

Job description

HEI Hotels & Resorts' The Hotel Ivy in Minneapolis, MN is seeking a Front Office Supervisor to support the Front Office Manager in delivering outstanding guest service and seamless front desk operations. You will greet guests, check them in and out, and communicate effectively with other departments to ensure a smooth experience.

The role requires attention to detail, cash handling accuracy, and the ability to resolve guest issues promptly.