Spa Front Desk & Guest Services Associate

Hei Hotels Inc.; Minneapolis, Northern (MN, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) plan

Hotel room discounts

Job summary

The Hotel Ivy in Minneapolis, part of HEI Hotels and Resorts, seeks a Spa Front Desk Coordinator to join on-site operations. You will greet guests, manage check-ins, process payments, and help coordinate spa services with the Attendant team.

This full-time role requires weekend and holiday availability, uses Book4Time spa software, and emphasizes courtesy, accurate information, and calm handling of guest requests.

Qualifications

• Experience with Spa software is required.
• Book4Time knowledge is preferred.
• Ability to greet guests and process check-in efficiently.

Responsibilities

• Greet guests with a warm welcome and check them in.
• Handle cash, post charges to guest rooms, and balance the house account.
• Answer phone calls promptly and relay messages to guests.
• Close guest accounts at checkout and address any guest concerns to ensure satisfaction.
• Support spa operations by coordinating with attendants as needed.

Skills

Spa software

Job description

The Hotel Ivy in Minneapolis, part of HEI Hotels and Resorts, seeks a Spa Front Desk Coordinator to join on-site operations. You will greet guests, manage check-ins, process payments, and help coordinate spa services with the Attendant team.

This full-time role requires weekend and holiday availability, uses Book4Time spa software, and emphasizes courtesy, accurate information, and calm handling of guest requests.