Luxury Hotel General Manager — Guest Experience & Revenue

Hei Hotels Inc.; Minneapolis (MN); On-site; USD 170,000 - 180,000; Full time

Benefits offered by this job

Medical and Dental through Anthem BCBS

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through ASPCA

Life insurance

Short and Long-Term Disability

401(k) with matching

Hotel room discounts

Job summary

Hotel Ivy, part of HEI Hotels & Resorts, seeks an experienced leader to manage operations and financial performance for a luxury downtown Minneapolis property. You will steer guest satisfaction, maintain high service standards, and drive strategic initiatives with the executive team.

Lead a focused, high-performance team in a Forbes-recommended setting, overseeing rooms and F&B operations while collaborating with corporate partners.

Qualifications

• Minimum 5 years of management experience in hotel operations.
• Knowledge of hotel operations, including budgeting, safety programs, and long-range planning.
• Effective verbal and written communication; adaptable to diverse audiences.

Responsibilities

• Create and maintain a customer-driven hotel with a vision that inspires associates to excel in service.
• Tour and inspect property daily; monitor condition, cost control, and service quality.
• Travel for corporate meetings and sales trips; serve on committees.
• Assist HR with associate issues; manage performance, discipline, and development plans.
• Lead Sales and Revenue Management activities and evaluate performance metrics.
• Guide the Executive Committee and staff to achieve financial objectives; ensure attendance and accountability.

Skills

Management experience

Hotel operations

Communication skills

Job description

Hotel Ivy, part of HEI Hotels & Resorts, seeks an experienced leader to manage operations and financial performance for a luxury downtown Minneapolis property. You will steer guest satisfaction, maintain high service standards, and drive strategic initiatives with the executive team.

Lead a focused, high-performance team in a Forbes-recommended setting, overseeing rooms and F&B operations while collaborating with corporate partners.