Front Office Supervisor: Flexible Shifts & Competitive Benefits

The-Hotel-Ivy; Minneapolis (MN); On-site; USD 32,000 - 36,000; Full time

Job summary

The Hotel Ivy in Minneapolis seeks a Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest service. This full-time role covers multiple shifts, including evenings and weekends, with a focus on accuracy in check-in/out and reliable team leadership.

Experience with Marriott systems and Lightspeed is highly preferred. The position emphasizes guest satisfaction, efficient service, and adherence to brand standards in a 24/7 hotel environment.

Qualifications

• One year of hotel front office experience in a lead or supervisory role is preferred.
• Marriott systems and Lightspeed experience is highly preferred.
• Strong math skills and ability to perform calculations accurately.
• Excellent verbal and written communication with customers and staff.

Responsibilities

• Assist the Front Office Manager in managing daily front office operations.
• Greet guests warmly and ensure efficient check-in and check-out.
• Supervise guest service agents and provide clear directions to staff.
• Resolve guest concerns with effective research and solutions.
• Carry out night audit procedures and cover overnight shifts when needed.

Skills

Front desk supervision

Customer service

Marriott systems

Lightspeed

Mathematical skills

Communication skills

Problem solving

Tools

Marriott systems

Lightspeed

Job description

The Hotel Ivy in Minneapolis seeks a Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest service. This full-time role covers multiple shifts, including evenings and weekends, with a focus on accuracy in check-in/out and reliable team leadership.

Experience with Marriott systems and Lightspeed is highly preferred. The position emphasizes guest satisfaction, efficient service, and adherence to brand standards in a 24/7 hotel environment.