Assistant Front Office Manager — Lead Guest Service & Team

Starwood Hotels & Resorts Worldwide, Inc.; San Francisco (CA); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Complimentary parking

Company Paid Health Care

18 days PTO per year

401k w/ company match

Discounted hotel stays

Job summary

Starwood Hotels & Resorts Worldwide, Inc. seeks an Assistant Front Office Manager at 1 Hotel San Francisco to lead the front desk team and sustain exceptional guest service.

You will train and mentor colleagues, manage daily front office operations, and strive for service excellence in a luxury setting. The role requires strong leadership, hospitality knowledge, and a proven track record in guest engagement.

Qualifications

• Minimum 2 years' experience in a Front Office supervisory role.
• Diploma or degree in hospitality or related field preferred.
• Excellent verbal and written communication.
• Strong leadership and guest service focus.

Responsibilities

• Train, supervise and mentor new hires in front office operations.
• Lead by example in delivering guest service and ensure smooth check-in/out.
• Collaborate with hotel leadership to optimize financial performance.
• Maintain accurate guest records and resolve escalated guest issues.

Skills

Front Office supervision

Guest service

Communication

Leadership

Hospitality knowledge

Education

Post-secondary diploma or degree in hospitality

Job description

Starwood Hotels & Resorts Worldwide, Inc. seeks an Assistant Front Office Manager at 1 Hotel San Francisco to lead the front desk team and sustain exceptional guest service.

You will train and mentor colleagues, manage daily front office operations, and strive for service excellence in a luxury setting. The role requires strong leadership, hospitality knowledge, and a proven track record in guest engagement.