Luxury Front Office Leader - Guest Experience Champion

Hireology; Bolton Landing (NY); On-site; USD 72,000 - 76,000; Full time

Job summary

Hireology invites a Front Office Manager to lead the daily operations of the Front Desk, Call Center, Concierge, and Bell/Valet/Doorman teams. The role creates a warm, guest-focused culture and ensures standards are consistently met across the hotel, partnering with departments to deliver a seamless arrival and departure experience.

The ideal candidate is motivated, energetic, positive, and team‑oriented, with experience in upscale hospitality and a strong command of PMS tools.

Qualifications

• 3–5 years of Front Office leadership in upscale or luxury environments.
• Calm, guest-first problem solver with strong judgment.
• Excellent verbal and written communication; professional email/phone etiquette.
• Proficient with PMS and common hotel tools.
• Flexible schedule including weekends and holidays; MOD coverage as assigned.

Responsibilities

• Lead Front Office, Call Center, Concierge, Bell/Valet/Doorman teams to set a professional tone.
• Provide exceptional guest service and uphold luxury service standards.
• Foster a positive, team‑centered culture with open, timely communication.
• Handle service recovery with empathy and clear follow-up to closure.
• Maintain SOPs, update policies, and implement practical improvements.
• Hire, train, schedule, and coach staff; recognize great work with timely feedback.

Skills

Front Office leadership

Guest service focus

Team coaching

Communication skills

Problem solving

Tools

PMS

Job description

Hireology invites a Front Office Manager to lead the daily operations of the Front Desk, Call Center, Concierge, and Bell/Valet/Doorman teams. The role creates a warm, guest-focused culture and ensures standards are consistently met across the hotel, partnering with departments to deliver a seamless arrival and departure experience.

The ideal candidate is motivated, energetic, positive, and team‑oriented, with experience in upscale hospitality and a strong command of PMS tools.