Assistant Front Office Manager — Guest Experience Leader

Starwood Hotels; San Francisco (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Complimentary parking at an offsite 1

Company-paid health care

18 days PTO per year

401k with company match

Discounted hotel stays at Starwood

Job summary

Starwood Hotels is seeking an Assistant Front Office Manager in San Francisco to lead a guest-focused team in our Front Office department. You will train, supervise and mentor staff to deliver warm, thoughtful service and set the standard for hospitality excellence across shifts.

The role requires a minimum of 2 years in a Front Office supervisory role, with a post-secondary diploma considered a plus. Expect a dynamic work schedule that includes evenings and holidays, and enjoy benefits such as

Qualifications

• Minimum 2 years in a Front Office supervisory role, preferably in an upper upscale or luxury hotel.
• A post-secondary diploma or degree would be a plus.
• Strong leadership and proven track record in guest and team member engagement.

Responsibilities

• Lead and inspire the Front Office team to deliver stellar guest service.
• Train, supervise and mentor new hires for productive performance.
• Engage with guests from diverse backgrounds and maintain service standards.

Skills

Front Office supervision

Guest service

Leadership

Communication

Education

Post-secondary diploma (preferred)

Job description

Starwood Hotels is seeking an Assistant Front Office Manager in San Francisco to lead a guest-focused team in our Front Office department. You will train, supervise and mentor staff to deliver warm, thoughtful service and set the standard for hospitality excellence across shifts.

The role requires a minimum of 2 years in a Front Office supervisory role, with a post-secondary diploma considered a plus. Expect a dynamic work schedule that includes evenings and holidays, and enjoy benefits such as