Front Office Manager

COREcruitment Ltd; Sausalito (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

PTO

401(k)

Comprehensive benefits package

Job summary

COREcruitment Ltd is seeking an experienced Front Office Manager for a luxury boutique property in the San Francisco Bay Area. You will lead front desk, concierge, and bell/valet teams to deliver exceptional guest experiences and uphold upscale service standards.

You will oversee staffing, training, and performance reviews, acting as Manager on Duty when needed, while closely monitoring labor costs and room inventory to optimize guest satisfaction and revenue.

Qualifications

• Experience in front office, guest services, or rooms division within a hotel.
• At least two years of supervisory experience.
• Strong understanding of front office operations and PMS.
• Experience leading and developing teams in upscale or luxury hospitality.

Responsibilities

• Oversee daily front office operations including front desk, concierge, and bell/valet services.
• Lead, train, and develop the front office team with consistent service standards.
• Manage staff scheduling, timekeeping, performance reviews, and development.
• Act as Manager on Duty and support the wider hotel team.
• Maintain guest satisfaction, handle complaints and service recovery.
• Review VIP arrivals, room assignments, and special requests for personalized guest experiences.
• Coordinate with housekeeping on room readiness, arrivals, departures, and changes.
• Manage room inventory balancing guest requests with revenue opportunities.
• Ensure clear communication between front office and other departments.
• Oversee daily reports, supplies, and adherence to policies.

Skills

Front office operations

Guest services

Rooms division

Leadership

Staff scheduling

Communication

Problem solving

Interdepartmental coordination

Education

Hospitality degree

Tools

Property management system

Job description

Salary: $80,000–$85,000 + 10% Quarterly Bonus

Benefits: PTO, 401(k), and comprehensive benefits package

I’m currently recruiting for an exciting Front Office Manager opportunity at a luxury boutique property in the beautiful Bay Area. This is a fantastic opportunity for an experienced hotel professional to join a distinctive independent property, leading front office operations and delivering exceptional guest experiences.

Overseeing the front desk, concierge, and bell and valet teams, you’ll play a key role in ensuring smooth daily operations, developing your team, and maintaining the high service standards expected of an upscale hospitality environment. This position would suit a hands‑on leader who is passionate about guest relations, team development, and creating memorable stays.

Key Responsibilities:

• Oversee daily front office operations, including the front desk, concierge, and bell and valet services.
• Lead, train, motivate, and develop the front office team, ensuring consistent service standards.
• Manage staff scheduling, timekeeping, performance reviews, and employee development.
• Act as Manager on Duty when required, resolving operational issues and supporting the wider hotel team.
• Maintain a strong focus on guest satisfaction, handling complaints and service recovery professionally.
• Review VIP arrivals, room assignments, and special requests to ensure a personalised guest experience.
• Work closely with housekeeping to coordinate room readiness, arrivals, departures, and room changes.
• Manage room inventory effectively, balancing guest requests with room revenue opportunities.
• Ensure clear communication between the front office and other hotel departments.
• Oversee daily reports, front office supplies, and compliance with hotel policies and procedures.
• Support group arrivals and events by coordinating guest requirements with the relevant teams.
• Monitor labour and departmental expenses to support financial performance.
• Maintain high standards of professionalism, presentation, and operational compliance.

What We're Looking For:

• Previous experience in front office, guest services, or rooms division within a hotel.
• At least two years of supervisory experience.
• A strong understanding of hotel front office operations and property management systems.
• Experience leading and developing teams in an upscale or luxury hospitality environment.
• Excellent communication, organisation, and problem-solving skills.
• A guest-focused mindset, with the ability to manage challenging situations calmly and professionally.
• Strong knowledge of room inventory, guest requests, and interdepartmental coordination.
• An understanding of labour management, departmental budgets, and relevant employment regulations.
• A flexible approach to working shifts, including weekends and holidays.
• A hospitality-related degree is preferred.

If you're an experienced hotel professional with a passion for guest experience and team leadership, I'd love to hear from you!