Luxury Front Office Manager: Guest Experience & Revenue

Highgate; Boston (MA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer‑匹

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Job summary

The Newbury Boston, part of Highgate, seeks an experienced Front Office Manager to oversee the Front Desk, Uniformed Services and Telephone Communications, ensuring guests receive outstanding service throughout their stay.

The role focuses on maximizing room revenue, managing a skilled Front Office team, and upholding Highgate SOPs to deliver Forbes-standard service in a luxury hotel setting.

Qualifications

• 2 years Front Office Manager in a luxury hotel required.
• Experience with Opera Cloud preferred.

Responsibilities

• Manage front desk operations and guest services to ensure attentive, courteous and efficient service.
• Lead Front Office personnel; coach, counsel and discipline per Highgate SOPs.
• Maximize room revenue and occupancy through daily status reviews and rate variance analysis.
• Prepare and maintain staff schedules; monitor payroll and productivity.

Skills

Front Office management

Windows proficiency

Opera Cloud

Spreadsheets

Word processing

Education

4-year college degree

2-year college degree + related experience

Job description

The Newbury Boston, part of Highgate, seeks an experienced Front Office Manager to oversee the Front Desk, Uniformed Services and Telephone Communications, ensuring guests receive outstanding service throughout their stay.

The role focuses on maximizing room revenue, managing a skilled Front Office team, and upholding Highgate SOPs to deliver Forbes-standard service in a luxury hotel setting.