Front Office Supervisor – Guest Experience & VIP Services

Highgate Hotels, LP; Boston (MA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer"s

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty leave / personal leave / etc

Job summary

Highgate Hotels in Boston is seeking an Assistant Front Office Manager to oversee the Front Office operation, ensuring attentive, friendly and efficient service while maximizing room revenue and occupancy.

The role requires a 4-year degree and supervisory experience; candidates should be proficient with Windows and standard office software; willingness for long hours and overnight shifts; hotel environment knowledge is a plus.

Qualifications

• A 4-year college degree and at least 1 year of related experience required.
• Supervisory experience required.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required. Two overnight shifts with this position.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.

Responsibilities

• Works closely with Sales and Reservations to fulfill special requests for groups and VIPs.
• Assist daily in guest reception and front desk operations.
• Responds to social media feedback and follows up with guests.
• Communicates effectively with guests, team members and other departments.
• Leads guest service training initiatives within the front office.
• Promotes hotel services and up-sells to maximize room rates.
• Maintains guest profiles and updates reservations and amenity cards.

Skills

Supervisory experience

Customer service

Windows proficiency

Education

4-year college degree

1 year related experience

Tools

OPERA

Job description

Highgate Hotels in Boston is seeking an Assistant Front Office Manager to oversee the Front Office operation, ensuring attentive, friendly and efficient service while maximizing room revenue and occupancy.

The role requires a 4-year degree and supervisory experience; candidates should be proficient with Windows and standard office software; willingness for long hours and overnight shifts; hotel environment knowledge is a plus.