Front Office Supervisor: Guest Experience & VIP Services

Highgate; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

EAP

Job summary

Highgate Hotels in Boston seeks an Assistant Front Office Manager to run the front desk with a guest-centric approach, maximizing occupancy and revenue while maintaining exceptional service standards.

Responsibilities include supervising front desk operations, training staff, handling VIP requests, and coordinating with Sales and Reservations for groups and events. Excellent communication and leadership are essential.

Qualifications

• A 4-year college degree required and at least 1 year of related experience.
• Supervisory experience required; OPERA experience preferred.
• Proficiency in Windows and company-approved spreadsheets and word processing.

Responsibilities

• Manage Front Office operations to ensure guest satisfaction and revenue optimization.
• Oversee guest reception, registrations, up-selling, and VIP handling.
• Lead guest service training and coordinate with Sales and Reservations for groups.
• Supervise shifts, monitor daily receipts, and handle PBX duties as needed.
• Maintain guest profiles and communicate F&B requests with relevant departments.
• Ensure compliance with hotel standards and emergency procedures.

Skills

Supervisory experience

Windows proficiency

OPERA experience

Guest service training

Multitasking

Effective communication

Education

4-year college degree

Job description

Highgate Hotels in Boston seeks an Assistant Front Office Manager to run the front desk with a guest-centric approach, maximizing occupancy and revenue while maintaining exceptional service standards.

Responsibilities include supervising front desk operations, training staff, handling VIP requests, and coordinating with Sales and Reservations for groups and events. Excellent communication and leadership are essential.