Front Office Manager: Guest Experience & Revenue

Highgate; City of Niagara Falls (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Highgate Hotels, a leader in hospitality management, manages guest services at the Row NYC property in Manhattan. The Front Office Manager ensures attentive, efficient service, drives revenue, and maintains high standards across the guest experience.

The role requires supervisory expertise, proficiency with Opera Cloud, and strong communication. You will work closely with accounting, housekeeping, reservations, and other departments to deliver exemplary hospitality and meet sales goals.

Qualifications

• Experience in hotel front office operations and guest services.
• Supervisory responsibilities and staff development.
• Familiarity with Opera Cloud is preferred.

Responsibilities

• Oversee guest services operations to ensure attentive, friendly service.
• Lead, coach, and discipline Guest Services staff per SOPs.
• Maximize room revenue and occupancy through daily rate and status reviews.
• Coordinate cash handling, file integrity, and billing accuracy.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Customer service

Supervisory experience

Opera Cloud

Windows

Microsoft Office

Communication

Multitasking

Attendance

Professional demeanor

Education

2-year college degree

Tools

Opera Cloud

Windows

Microsoft Office

Job description

Highgate Hotels, a leader in hospitality management, manages guest services at the Row NYC property in Manhattan. The Front Office Manager ensures attentive, efficient service, drives revenue, and maintains high standards across the guest experience.

The role requires supervisory expertise, proficiency with Opera Cloud, and strong communication. You will work closely with accounting, housekeeping, reservations, and other departments to deliver exemplary hospitality and meet sales goals.