Luxury Front Office Manager - Guest Experience Leader

Chuan Spa; Boston (MA); In loco; USD 78.000 - 84.000; Tempo pieno

Descrizione del lavoro

The Langham, Boston is seeking a seasoned Front Office Manager to lead the front desk and related services, ensuring Forbes, Leading Quality, and Langham Brand standards are met while guiding a team across Front Desk, Langham Services, Bell, and Concierge.

The role requires strong leadership, collaboration across departments, and the ability to manage schedules and guest relations. Availability includes nights and weekends to maintain seamless service and uphold our renowned guest experience.

Competenze

• Proven management skills and ability to lead and motivate a team while maintaining high service standards.
• Minimum of two years of Front Office management experience in a luxury hotel.
• Experience in five-star standards.
• College degree.
• CPR certification a plus.
• Able to stand for length of shift and lift up to 50 pounds.
• Legally authorized to work in the United States.

Mansioni

• Assume Front Office duties in absence of the Director by making service-focused decisions.
• Ensure Front Desk and Langham Services deliver the highest level of guest service.
• Supervise, coach and develop Front Office agents.
• Communicate with Rooms Division to resolve pending issues.
• Support duties of Guest Service Agent, Bell, Door, Concierge and Front Office staff.
• Maintain VIP room assignments and room prep.
• Promote internal hotel sales of F&B outlets and Langham Club.
• Be present nights and weekends to ensure operations.

Conoscenze

Management skills

Front Office management

Luxury hotel experience

CPR certification

Formazione

College degree

Descrizione del lavoro

The Langham, Boston is seeking a seasoned Front Office Manager to lead the front desk and related services, ensuring Forbes, Leading Quality, and Langham Brand standards are met while guiding a team across Front Desk, Langham Services, Bell, and Concierge.

The role requires strong leadership, collaboration across departments, and the ability to manage schedules and guest relations. Availability includes nights and weekends to maintain seamless service and uphold our renowned guest experience.