Front Office Leader: Guest Services & Revenue

Highgate Hotels L.P.; Miami Beach (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Manager to oversee Guest Services, Concierge and Uniformed Services/Transportation in Miami Beach. You will ensure guests receive attentive, friendly service while maximizing room revenue and occupancy.

The role requires supervisory experience, strong customer service skills, and proficiency with Windows and Microsoft Office. You will coach staff, manage schedules and payroll, and coordinate with other departments to maintain Highgate standards.

Qualifications

• 5+ years in hotel or related field; or 2-year degree with 3+ years’ related experience; or 4-year degree with 1+ year.
• Supervisory experience required.
• Excellent customer service and communication skills.
• Proficient in Windows and Microsoft Office.
• Able to work long hours and maintain professionalism.

Responsibilities

• Respond to guest requests, problems, and complaints to ensure satisfaction.
• Coach and discipline Guest Services staff per SOP.
• Maximize room revenue and occupancy through daily analysis.
• Prepare staff schedules and payroll in a timely manner.
• Coordinate with Housekeeping, Reservations and Credit for smooth operations.

Skills

Customer service

Supervisory experience

Windows

Microsoft Office

Communication skills

Multitasking

Education

Two-year college degree

Four-year college degree

Job description

Highgate Hotels is seeking a Front Office Manager to oversee Guest Services, Concierge and Uniformed Services/Transportation in Miami Beach. You will ensure guests receive attentive, friendly service while maximizing room revenue and occupancy.

The role requires supervisory experience, strong customer service skills, and proficiency with Windows and Microsoft Office. You will coach staff, manage schedules and payroll, and coordinate with other departments to maintain Highgate standards.