Guest Experience & Hospitality Operations Associate

Highgate; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

The Newbury Boston, operated by Highgate Hotels, is seeking a Hospitality Associate to ensure prompt seating and attentive service across outlets, assisting servers to deliver a seamless dining experience.

The role emphasizes guest care, privacy, teamwork, and adherence to Forbes standards. This full-time on-site position requires strong communication and a proactive, customer-focused approach in a luxury hotel setting.

Qualifications

• Maintain a warm and friendly demeanor at all times
• Must be able to effectively communicate both verbally and written, with all level of employees and guests
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Attend all hotel required meetings and trainings

Responsibilities

• Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Ensure staff compliance to Forbes standards.
• Ensure guest privacy and security through correctly following Highgate Hotel procedures.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

The Newbury Boston, operated by Highgate Hotels, is seeking a Hospitality Associate to ensure prompt seating and attentive service across outlets, assisting servers to deliver a seamless dining experience.

The role emphasizes guest care, privacy, teamwork, and adherence to Forbes standards. This full-time on-site position requires strong communication and a proactive, customer-focused approach in a luxury hotel setting.