Luxury Group Rooms Coordinator

Omni Hotels & Resorts; Virginia (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Richmond Hotel is seeking a Group Rooms Coordinator to ensure efficient handling of group bookings and support Reservations Manager and Revenue Management. Responsibilities include monitoring blocks, reviewing arrivals, and maintaining accurate group records.

The role supports seamless guest experiences in a luxury environment. Ideal candidates bring luxury hotel customer service experience, familiarity with Opera PMS, and strong organization to manage 50-60 future groups while delivering

Qualifications

• Experience handling group reservations and blocks.
• Background in luxury hotel customer service.
• Familiar with Opera PMS and related tools.
• Strong multi-tasking and detail orientation.

Responsibilities

• Review group blocks for cut-off dates and ensure blocks are created and monitored.
• Attend weekly group pickup meetings.
• Run group arrivals lists and no-show reports daily.
• Check for duplicate reservations and verify guest information.

Skills

Group reservations

Customer service

Office skills

Communication

Education

High school diploma or equivalent

Tools

Delphi

Opera PMS

Passkey

Nomadix CMS

iMeeting Planner

Job description

Omni Richmond Hotel is seeking a Group Rooms Coordinator to ensure efficient handling of group bookings and support Reservations Manager and Revenue Management. Responsibilities include monitoring blocks, reviewing arrivals, and maintaining accurate group records.

The role supports seamless guest experiences in a luxury environment. Ideal candidates bring luxury hotel customer service experience, familiarity with Opera PMS, and strong organization to manage 50-60 future groups while delivering