Hotel General Manager: Lead Guest Experience & Growth

Omni Hotels & Resorts; Virginia; On-site; USD 120,000 - 180,000; Full time

Job summary

Omni Richmond Hotel in Richmond, VA seeks a General Manager to lead all aspects of the 359-room property, ensuring exceptional guest and associate satisfaction, financial performance, and alignment with brand service initiatives. You will direct operations, HR, and revenue strategies to deliver ownership value.

You will also build relationships with key customers, optimize the sales process through Omni channels, and lead an executive team to sustain market leadership and profitability while

Qualifications

• 3 years minimum experience as General Manager or Resort Manager in an upscale environment.
• Experience in hotel operations with seasonal fluctuations preferred.
• Strong leadership and excellent communication skills; able to motivate teams to deliver best in class service.

Responsibilities

• Sets goals and expectations for direct reports.
• Identifies leadership and fosters career development.
• Inspires and motivates team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results.
• Develops deployment strategies to market property and grow market share.
• Supports the sales strategy by encouraging revenue management practices.
• Reviews market position using STR and competitive data.
• Leads sales and revenue engines to drive RevPAR and stakeholder value.
• Ensures capital expenditure funds are budgeted and deployed effectively.
• Hires executive committee members with strong leadership and expertise.

Skills

Strong leadership

Excellent communications

Motivate teams for service

Job description

Omni Richmond Hotel in Richmond, VA seeks a General Manager to lead all aspects of the 359-room property, ensuring exceptional guest and associate satisfaction, financial performance, and alignment with brand service initiatives. You will direct operations, HR, and revenue strategies to deliver ownership value.

You will also build relationships with key customers, optimize the sales process through Omni channels, and lead an executive team to sustain market leadership and profitability while