Luxury Front Office Lead - Guest Experience & Training

Omni Hotels & Resorts; Richmond (VA); On-site; USD 54,000 - 66,000; Full time

Job summary

The Omni Richmond Hotel is seeking an Assistant Front Office Manager to supervise front desk operations and ensure maximum efficiency.

You will train associates to Omni Standards, handle guest concerns, and coordinate with Night Audit and other departments while maintaining the hotel computer system and reports.

Flexibility is required to cover nights, weekends and holidays; a strong guest-service orientation and knowledge of Property Management Systems are essential.

Qualifications

• Previous luxury hotel experience preferred.
• Flexible schedule including nights, weekends and holidays.
• Ability to stand for the entire shift.
• Customer service oriented with multitasking, detail orientation and strong organizational skills.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office applications.

Responsibilities

• Ensure maximum Front Office operating efficiency.
• Handle guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Train associates to Omni Standards.
• Communicate with all department managers, and coordinate with Night Audit on a continuing basis.
• Be familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories to ensure adequate pars.
• Complete rate discrepancy reports and make needed changes.
• Block/assign arrivals for the following day (VIPs, ESPs, Special Requests).
• Prepare group information sheets and balance-out reports.
• Complete credit checks daily and adhere to Front Office systems and controls.
• Ensure knowledge and training of Marketing Programs of the company and hotel.
• Work closely with Loyalty Ambassador to ensure select guests are tracked and serviced.

Skills

Customer service

Multi-tasking

Detail oriented

Organizational skills

Tools

Property Management Systems

Microsoft Office

Job description

The Omni Richmond Hotel is seeking an Assistant Front Office Manager to supervise front desk operations and ensure maximum efficiency.

You will train associates to Omni Standards, handle guest concerns, and coordinate with Night Audit and other departments while maintaining the hotel computer system and reports.

Flexibility is required to cover nights, weekends and holidays; a strong guest-service orientation and knowledge of Property Management Systems are essential.