Luxury Front Office Leader: Guest Experience & Training

Omni Hotels & Resorts; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Omni Richmond Hotel in Richmond, VA, seeks a Front Office Manager to partner with the Director of Rooms and Assistant Front Office Managers to maximize front desk efficiency. You will train associates to Omni standards and coordinate with department managers to sustain guest satisfaction.

The ideal candidate has luxury hotel front office leadership experience, flexibility to work nights and weekends, and proficiency with property management systems and Microsoft Office.

Qualifications

• Previous luxury hotel experience strongly preferred within Guest Services or Front Office.
• Previous Front Office Leadership experience required.
• Flexible schedule with willingness to work nights, weekends and holidays.
• Able to stand for the entire scheduled shift.
• Customer service oriented with multitasking, detail orientation and strong organizational skills.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office software.

Responsibilities

• Work closely with Director of Rooms and Assistant Front Office Managers to ensure maximum Front Office operating efficiency.
• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on a continuing basis.
• Manage guest complaints to maintain a satisfactory impression and timely resolution.
• Be familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories to ensure adequate pars.
• Complete rate discrepancy reports and make needed changes.
• Block/assign arrivals for the following day including VIPs and special requests.
• Prepare group information sheets and balance reports at check-out.
• Daily credit checks and adherence to Front Office Systems & Controls.
• Ensure knowledge of Marketing Programs and track select guests with Loyalty initiatives.

Skills

Customer service oriented

Multi-tasking

Detail orientation

Organizational skills

Flexible schedule

Night/weekend/holiday availability

Communication skills

Job description

Omni Richmond Hotel in Richmond, VA, seeks a Front Office Manager to partner with the Director of Rooms and Assistant Front Office Managers to maximize front desk efficiency. You will train associates to Omni standards and coordinate with department managers to sustain guest satisfaction.

The ideal candidate has luxury hotel front office leadership experience, flexibility to work nights and weekends, and proficiency with property management systems and Microsoft Office.