Assistant Front Office Manager

Omni Hotels & Resorts; Richmond (VA); On-site; USD 54,000 - 66,000; Full time

Job summary

The Omni Richmond Hotel is seeking an Assistant Front Office Manager to supervise front desk operations and ensure maximum efficiency.

You will train associates to Omni Standards, handle guest concerns, and coordinate with Night Audit and other departments while maintaining the hotel computer system and reports.

Flexibility is required to cover nights, weekends and holidays; a strong guest-service orientation and knowledge of Property Management Systems are essential.

Qualifications

• Previous luxury hotel experience preferred.
• Flexible schedule including nights, weekends and holidays.
• Ability to stand for the entire shift.
• Customer service oriented with multitasking, detail orientation and strong organizational skills.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office applications.

Responsibilities

• Ensure maximum Front Office operating efficiency.
• Handle guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Train associates to Omni Standards.
• Communicate with all department managers, and coordinate with Night Audit on a continuing basis.
• Be familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories to ensure adequate pars.
• Complete rate discrepancy reports and make needed changes.
• Block/assign arrivals for the following day (VIPs, ESPs, Special Requests).
• Prepare group information sheets and balance-out reports.
• Complete credit checks daily and adhere to Front Office systems and controls.
• Ensure knowledge and training of Marketing Programs of the company and hotel.
• Work closely with Loyalty Ambassador to ensure select guests are tracked and serviced.

Skills

Customer service

Multi-tasking

Detail oriented

Organizational skills

Tools

Property Management Systems

Microsoft Office

Job description

Omni Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River.

The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.

Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Assistant Front Office Manager

Overview

The Assistant Front Office Manager will work closely with Front Office Manager and staff to ensure maximum Front Office operating efficiency.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.