Front Office Manager

Omni Hotels & Resorts; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Omni Richmond Hotel in Richmond, VA, seeks a Front Office Manager to partner with the Director of Rooms and Assistant Front Office Managers to maximize front desk efficiency. You will train associates to Omni standards and coordinate with department managers to sustain guest satisfaction.

The ideal candidate has luxury hotel front office leadership experience, flexibility to work nights and weekends, and proficiency with property management systems and Microsoft Office.

Qualifications

• Previous luxury hotel experience strongly preferred within Guest Services or Front Office.
• Previous Front Office Leadership experience required.
• Flexible schedule with willingness to work nights, weekends and holidays.
• Able to stand for the entire scheduled shift.
• Customer service oriented with multitasking, detail orientation and strong organizational skills.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office software.

Responsibilities

• Work closely with Director of Rooms and Assistant Front Office Managers to ensure maximum Front Office operating efficiency.
• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on a continuing basis.
• Manage guest complaints to maintain a satisfactory impression and timely resolution.
• Be familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories to ensure adequate pars.
• Complete rate discrepancy reports and make needed changes.
• Block/assign arrivals for the following day including VIPs and special requests.
• Prepare group information sheets and balance reports at check-out.
• Daily credit checks and adherence to Front Office Systems & Controls.
• Ensure knowledge of Marketing Programs and track select guests with Loyalty initiatives.

Skills

Customer service oriented

Multi-tasking

Detail orientation

Organizational skills

Flexible schedule

Night/weekend/holiday availability

Communication skills

Job description

Omni Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.

Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Front Office Manager

Overview

To work closely with Director of Rooms and Assistant Front Office Managers to ensure maximum Front Office operating efficiency.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience strongly preferred within Guest Services or Front Office
• Previous Front Office Leadership experience required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.