Front Office Manager

Omni Hotels & Resorts; Virginia (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Omni Richmond Hotel is seeking a Front Office Manager to work closely with the Director of Rooms and Front Office leadership to ensure peak front desk efficiency and service excellence. You will oversee training, guest relations, and daily operations within a luxury environment in Richmond.

The role requires leadership experience in a hotel setting, flexible scheduling including nights and weekends, and strong knowledge of PMS and Microsoft Office.

Qualifications

• Previous luxury hotel experience in Guest Services or Front Office is strongly preferred.
• Previous Front Office Leadership experience is required.
• Flexible schedule including nights, weekends and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented with attention to detail and strong organizational skills.
• Knowledge of Property Management Systems and related computer programs; proficiency in Microsoft Office.

Responsibilities

• Work closely with Director of Rooms and Assistant Front Office Managers to ensure maximum Front Office operating efficiency.
• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on a continuing basis.
• Handle all guest complaints maintaining a satisfactory impression when resolving any complaints.
• Be familiar with hotel computer systems for training, maintenance and troubleshooting.
• Complete weekly supply inventories and rate discrepancy reports.

Skills

Leadership

Customer service

Multi-tasking

Organization

PMS knowledge

Microsoft Office

Tools

Property Management Systems

Microsoft Office

Job description

Omni Richmond Hotel Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.

Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Front Office Manager

Overview

To work closely with Director of Rooms and Assistant Front Office Managers to ensure maximum Front Office operating efficiency.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience strongly preferred within Guest Services or Front Office
• Previous Front Office Leadership experience required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.