Guest Experience Front Office Manager

Omni Hotels & Resorts; Virginia; On-site; USD 42,000 - 64,000; Full time

Job summary

Omni Richmond Hotel in the Shockoe Slip district seeks an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest service and operational efficiency. You will train associates, coordinate with department managers, and oversee guest relations, rates, and balance reporting.

You must be able to stand for long shifts and work nights/weekends. This role requires knowledge of hotel systems and Microsoft Office; fast learners who value teamwork will thrive in

Qualifications

• Experience in luxury hotel environments preferred.
• Willingness to work nights, weekends, and holidays.
• Ability to stand for the full shift.
• Strong organizational and communication skills.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Skills

Luxury hotel experience

Flexible schedule

Stand for shift

Customer service

Multitasking

Property Management Systems

Microsoft Office

Tools

Property Management Systems

Microsoft Office

Job description

Omni Richmond Hotel in the Shockoe Slip district seeks an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest service and operational efficiency. You will train associates, coordinate with department managers, and oversee guest relations, rates, and balance reporting.

You must be able to stand for long shifts and work nights/weekends. This role requires knowledge of hotel systems and Microsoft Office; fast learners who value teamwork will thrive in