Spa Front Desk Specialist – Guest Care & Check-in

The Hotel at Avalon; Minneapolis (MN); Hybrid; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical & Dental

Vision

Vacation & Holidays

401(k)

Zusammenfassung

The Hotel Ivy in Minneapolis, MN is seeking a Spa Front Desk Coordinator to join our luxury spa team. This on-site role requires greeting guests, checking in clients for treatments, handling phone inquiries, and balancing guest accounts while delivering courteous, professional service.

You will cross-train to support Spa Attendant shifts, work opening and closing shifts including weekends and holidays, and promote brand programs.

Qualifikationen

• Experience with Spa software, Book4Time knowledge preferred.
• Ability to effectively deal with internal and external customers with tact and diplomacy.
• Ability to stand and move throughout spa and perform essential functions.
• Ability to input information using a moderately complex computer system.

Aufgaben

• Greet customers with a warm welcome and assist with check-in for spa services.
• Input and retrieve guest information, manage treatments and charges.
• Promote brand programs and handle phone inquiries professionally.
• Handle cash, vouchers, and balance a house bank; post charges to guest rooms.
• Close guest accounts at checkout and address any guest concerns to ensure satisfaction.
• Assist in researching and resolving guest complaints with discretion and care.

Kenntnisse

Spa software

Book4Time

Guest service

Communication

Jobbeschreibung

The Hotel Ivy in Minneapolis, MN is seeking a Spa Front Desk Coordinator to join our luxury spa team. This on-site role requires greeting guests, checking in clients for treatments, handling phone inquiries, and balancing guest accounts while delivering courteous, professional service.

You will cross-train to support Spa Attendant shifts, work opening and closing shifts including weekends and holidays, and promote brand programs.