Luxury Front Desk Specialist | Resident Services & Admin

FirstService Residential; Dallas (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid holidays

401k with company match

Travel for training

Job summary

FirstService Residential is seeking a Front Desk Representative to provide superior customer service at the head office. You will greet visitors, answer phones, route calls, process mail and packages, and support the Office Manager with daily tasks.

The role requires strong communication, multitasking, and a polished appearance. Candidates should have a high school diploma, 2–3 years of experience, and proficiency with MS Office; typing 40 WPM preferred.

Qualifications

• Two to three years of industry experience preferred.
• Proficiency in MS Office required.
• Strong interpersonal, verbal and written communication skills.
• English language required; ability to multitask in a fast-paced environment.

Responsibilities

• Greet employees, guests, and visitors at the reception.
• Provide front desk and phone assistance for all visitors.
• Resolve complaints and follow up with callers or visitors.
• Route calls and messages to appropriate FSR staff.
• Receive, log, and route packages.
• Process mail, invoices, and documents as needed.
• Maintain front desk procedures and updates.

Skills

Customer service

Communication

Time management

Typing 40 WPM

Education

High school diploma or equivalent

Tools

MS Office

Job description

FirstService Residential is seeking a Front Desk Representative to provide superior customer service at the head office. You will greet visitors, answer phones, route calls, process mail and packages, and support the Office Manager with daily tasks.

The role requires strong communication, multitasking, and a polished appearance. Candidates should have a high school diploma, 2–3 years of experience, and proficiency with MS Office; typing 40 WPM preferred.