Guest Experience Coordinator - Front Desk

FirstService Residential; Dallas (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Full benefits

401(k) with company match

Paid holidays

Travel opportunities

Job summary

FirstService Residential in Dallas seeks a Front Desk Representative to deliver superior customer service at the head office. You will greet visitors, answer phones, route calls, process mail and deliveries, and support the Office Manager with daily tasks.

Attention to detail, multitasking, and professional appearance are essential. The role requires 2–3 years of experience, a high school diploma, proficiency in MS Office, and excellent English communication.

Qualifications

• High school diploma or equivalency preferred.
• 2–3 years of industry experience preferred.
• Excellent computer skills; proficiency in MS Office.
• Strong interpersonal, verbal and written communication; English required.
• Must multitask in a fast-paced environment; typing at least 40 words per minute.

Responsibilities

• Greet employees, guests, and visitors at reception.
• Provide front desk and phone assistance for visitors and callers.
• Route calls and messages; coordinate with call center and vendors.
• Process invoices, mail, packages, and deliveries.
• Maintain Front Desk area and update the manual as needed.
• Assist Office Manager and other staff with daily tasks.

Skills

Customer service

MS Office

Communication skills

Typing speed 40 wpm

English fluency

Education

High school diploma

Job description

FirstService Residential in Dallas seeks a Front Desk Representative to deliver superior customer service at the head office. You will greet visitors, answer phones, route calls, process mail and deliveries, and support the Office Manager with daily tasks.

Attention to detail, multitasking, and professional appearance are essential. The role requires 2–3 years of experience, a high school diploma, proficiency in MS Office, and excellent English communication.