Residential Front Desk & Guest Services Specialist

FirstService Residential; Miami (FL); Sur place; USD 28 000 - 29 000; Plein temps

Avantages offerts par ce poste

Full benefits

Paid holidays and time off

401(k) with company match

Résumé du poste

FirstService Residential is seeking a Front Desk Associate in Miami. You will greet residents and guests, manage access control, and monitor security systems while delivering strong customer service. The role requires multitasking, clear communication, and the ability to respond swiftly to emergencies.

The position is full-time with benefits. Schedule includes evening and weekend hours, with opportunities for travel to training and company events.

Qualifications

• Requires high school diploma or equivalent; college courses in business or hospitality preferred.
• 2–3 years of business experience preferred.
• Effective written and verbal communication skills are essential.
• Computer literacy with information system hardware/software preferred.
• Multiple language fluency is desirable.

Responsabilités

• Greet residents, visitors, and invitees; meet and direct individuals.
• Monitor and control electronic security systems and access points.
• Respond to emergencies in a timely and efficient manner.
• Maintain daily logs, records, and forms with accuracy.
• Provide excellent customer service and resolve complaints.
• Follow safety procedures and maintain a safe work environment.
• Operate and monitor emergency response systems.
• Support on-site property manager with assigned duties.
• Work extended hours and weekends as required.

Connaissances

Customer service

Communication

Multitasking

Emergency response awareness

Bilingual abilities

Formation

High school diploma or equivalent

College courses in business or hospitality

Outils

Information systems literacy

Description du poste

FirstService Residential is seeking a Front Desk Associate in Miami. You will greet residents and guests, manage access control, and monitor security systems while delivering strong customer service. The role requires multitasking, clear communication, and the ability to respond swiftly to emergencies.

The position is full-time with benefits. Schedule includes evening and weekend hours, with opportunities for travel to training and company events.