Resident Services Front Desk Specialist

FirstService Residential; Miami (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision insurance

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Associate to greet residents, manage access to the building, and handle guest check-ins with strong customer service and communication skills. The role requires attention to detail, multitasking, and the ability to respond effectively to emergencies.

The position is full-time with comprehensive benefits and potential weekend requirements. The AEDT process may be used in candidate evaluation.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Multitasking

Emergency response awareness

Access control

Log maintenance

Interpersonal skills

Education

High school diploma

College-level courses in business/hospitality

Tools

Electronic security systems

Job description

FirstService Residential is seeking a Front Desk Associate to greet residents, manage access to the building, and handle guest check-ins with strong customer service and communication skills. The role requires attention to detail, multitasking, and the ability to respond effectively to emergencies.

The position is full-time with comprehensive benefits and potential weekend requirements. The AEDT process may be used in candidate evaluation.