Luxury Front Desk & Guest Services Supervisor

Wincome Hospitality; Anaheim (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Wincome Hospitality is seeking a Front Services Supervisor to lead the Front Desk, Front Services, and Guest Services teams in Anaheim. You will oversee daily operations, staff scheduling, and ensure efficient check-in/check-out while maintaining high guest satisfaction.

The role requires strong leadership, experience in elevated guest service, and the ability to collaborate with housekeeping and engineering to uphold luxury standards.

Qualifications

• Experience in elevated guest service (4–5 Diamond/Stars)
• Degree in Hotel Management preferred
• Ability to lead and motivate a team
• Excellent written and verbal communication in English

Responsibilities

• Manage day-to-day operations of Front Desk, Front Services, Service Express and Guest Services
• Set staffing levels and schedules for Front Office
• Interview, hire and onboard new Front Office staff
• Provide feedback, coaching and performance reviews
• Coordinate with Housekeeping, Engineering and F&B to ensure seamless guest experience
• Maintain brand standards and safety procedures
• Maximize guest satisfaction and drive departmental profitability

Skills

Guest service

Leadership

Staff scheduling

Communication

Education

High School diploma or GED

2-year hospitality/Hotel Management degree

Tools

Property Management System

LightSpeed

GXP

Job description

Wincome Hospitality is seeking a Front Services Supervisor to lead the Front Desk, Front Services, and Guest Services teams in Anaheim. You will oversee daily operations, staff scheduling, and ensure efficient check-in/check-out while maintaining high guest satisfaction.

The role requires strong leadership, experience in elevated guest service, and the ability to collaborate with housekeeping and engineering to uphold luxury standards.