Front Desk & Reservations Specialist

Wincome Hospitality; Anaheim (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

Wincome Hospitality is seeking a Front Desk Agent in Anaheim to manage guest check-ins/outs and provide exceptional service. You will communicate with all hotel departments to ensure guest satisfaction and assist with back-office tasks such as reservations and revenue activities.

You’ll help oversee daily front desk operations and cover bell, concierge, and reservations when needed. The role requires strong communication, a professional demeanor, weekend availability, and the ability to

Qualifications

• Customer service experience preferred.
• Strong communication skills are essential.
• Must be able to multitask and work in a fast-paced environment.

Responsibilities

• Check guests in and out and ensure smooth arrival and departure.
• Coordinate with departments via phone or radio to fulfill guest needs.
• Assist with front desk back-office tasks including sales, marketing, reservations, and revenue tasks.
• Oversee day-to-day operations of the Front Desk and Office; cover Bell, Concierge, and Reservations during manager absence.

Skills

Customer Service

Communication

Team Player

Multitasking

Professional Demeanor

Education

High School Diploma or Equivalent

Tools

Opera PMS

Visual Matrix

Job description

Wincome Hospitality is seeking a Front Desk Agent in Anaheim to manage guest check-ins/outs and provide exceptional service. You will communicate with all hotel departments to ensure guest satisfaction and assist with back-office tasks such as reservations and revenue activities.

You’ll help oversee daily front desk operations and cover bell, concierge, and reservations when needed. The role requires strong communication, a professional demeanor, weekend availability, and the ability to