Luxury Hotel Guest Services Supervisor - VIP & Front Desk

Wincome Hospitality; Anaheim (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Marriott associate perks

Competitive compensation

Job summary

The Westin Anaheim Resort, located in Orange County, California, is seeking a Guest Services Supervisor to oversee day-to-day operations across Front Desk, VIP Desk, and related areas. You will lead a team to deliver exceptional service and manage guest expectations while coordinating with various departments.

Ideal candidates bring experience in luxury hospitality, strong leadership, and excellent communication skills, and are prepared to maintain high standards of appearance and service in a

Qualifications

• Experience in luxury guest service.
• Two- or four-year degree in Hospitality Management or related field preferred.
• Knowledge of office organization practices.
• Strong communication and leadership abilities.
• Ability to lead and motivate a team.
• Bilingual capability preferred.

Responsibilities

• Supervise day-to-day operations of Guest Services, Front Desk, VIP Desk, Service Express, Fitness Center, Transportation, Business Center and Club Lounge.
• Hire, train and provide feedback to staff in accordance with policy.
• Communicate clearly with team and management; ensure policies are followed.
• Oversee scheduling, performance standards, and vendor relationships.
• Respond to guest needs and resolve issues to maximize satisfaction and revenue.
• Ensure safety, cleanliness and proper operation of guest areas.

Skills

Luxury guest service

Team leadership

Communication skills

Bilingual preferred

Office organization

Education

Hospitality management degree or related

Tools

CRM software (e.g., property management)

Job description

The Westin Anaheim Resort, located in Orange County, California, is seeking a Guest Services Supervisor to oversee day-to-day operations across Front Desk, VIP Desk, and related areas. You will lead a team to deliver exceptional service and manage guest expectations while coordinating with various departments.

Ideal candidates bring experience in luxury hospitality, strong leadership, and excellent communication skills, and are prepared to maintain high standards of appearance and service in a