Guest Service Supervisor — Lead Front Desk & Guest Experience

Dimension Hospitality Group; Santa Ana (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Dimension Hospitality Group is seeking a friendly Guest Service Supervisor in Santa Ana, CA. You will support front desk operations, lead the guest services team, and ensure a smooth, welcoming guest experience from arrival to departure.

You will coach staff, handle reservations and inquiries, manage shift coverage, and uphold brand standards with calm professionalism. This role offers opportunities for growth in hotel leadership and guest relations.

Qualifications

• Front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable with multitasking abilities.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check-ins, check-outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk experience

Customer service

Team leadership

Problem solving

Job description

Dimension Hospitality Group is seeking a friendly Guest Service Supervisor in Santa Ana, CA. You will support front desk operations, lead the guest services team, and ensure a smooth, welcoming guest experience from arrival to departure.

You will coach staff, handle reservations and inquiries, manage shift coverage, and uphold brand standards with calm professionalism. This role offers opportunities for growth in hotel leadership and guest relations.