Hotel Front Desk & Concierge Lead

The Anaheim Hotel; Anaheim (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

The Anaheim Hotel is seeking a Front Desk Agent to manage guest check-in/check-out and provide exceptional service from arrival to departure. You will communicate with housekeeping, reservations, and the sales team to fulfill guest requests and optimize the guest experience.

Candidates should have strong communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Weekend availability and seasonal hours may be required to meet guest demand.

Qualifications

• High School Diploma or equivalent required or preferred.
• 2+ years in customer service preferred.
• Front Desk experience (1 year) preferred.
• Experience with Opera/Visual Matrix is a plus.

Responsibilities

• Check guests in and out and ensure guest satisfaction from start to finish.
• Coordinate with all departments via phone or radio to address guest needs.
• Oversee front desk operations and assist with back-office tasks as needed.
• Maintain lobby and front desk organization, assist with scheduling and shift handoffs.
• Handle cash drawer, post charges, and ensure accurate end-of-shift reporting.
• Block rooms for special requests and VIP guests and monitor queue for room availability.

Skills

Customer service

Communication

Teamwork

Multitasking

Professional demeanor

Education

High School Diploma or equivalent

Tools

Opera PMS

Visual Matrix

Job description

The Anaheim Hotel is seeking a Front Desk Agent to manage guest check-in/check-out and provide exceptional service from arrival to departure. You will communicate with housekeeping, reservations, and the sales team to fulfill guest requests and optimize the guest experience.

Candidates should have strong communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Weekend availability and seasonal hours may be required to meet guest demand.