Front Office Leader: Elevate Guest Experience & Team Success

Sonesta Hotels International Corporation; Anaheim (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 5%公司

401(k) Retirement Plan with Company 5

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels in Anaheim is seeking a Front Office Manager who will lead our Service Culture and champion guest experiences across the front desk and related operations. You will supervise daily front office activities, greet VIPs, handle reservations, and drive teamwork with other departments to exceed guest expectations.

You will manage staffing, scheduling, budget adherence, safety and guest security, and contribute to revenue goals while coaching a high-performing team to

Qualifications

• Excellent verbal and written communication.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Track record of delivering exceptional guest and client experience.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of hotel and hospitality industry.
• Proficient with Microsoft Word, Excel and PowerPoint.
• Proficient in Opera.

Responsibilities

• Manage day-to-day Front Office operations and ensure quality/service standards.
• Promote teamwork and coordinate with housekeeping and maintenance.
• Greet VIPs and ensure superb guest experiences including room inspections.
• Review resumes for groups and coordinate master accounts and requests.
• Maintain inventory of supplies and equipment; manage ordering/receiving.
• Ensure safety and sanitation standards are followed.
• Respond to guest complaints and ensure proper follow-up.
• Serve as Manager on Duty and handle emergencies.
• Lead, train, and develop Front Office staff; conduct pre-shift briefings.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Guest experience

Analytical thinking

Problem solving

Leadership

Supervisory experience

Hospitality industry knowledge

Microsoft Office

Opera

Education

High school diploma or equivalent

4-year college degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Opera

Job description

Sonesta International Hotels in Anaheim is seeking a Front Office Manager who will lead our Service Culture and champion guest experiences across the front desk and related operations. You will supervise daily front office activities, greet VIPs, handle reservations, and drive teamwork with other departments to exceed guest expectations.

You will manage staffing, scheduling, budget adherence, safety and guest security, and contribute to revenue goals while coaching a high-performing team to