Guest Experience Supervisor | Front Desk Team Lead

Dimension Hospitality, LLC; Santa Ana (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Dimension Hospitality, LLC in Santa Ana, CA is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team from arrival to departure.

You will train staff, handle guest inquiries and concerns, oversee check-ins/check-outs, maintain records, and ensure brand standards are followed. This role requires strong customer service, problem solving, and leadership abilities, with flexibility for weekend shifts.

Qualifications

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk experience

Customer service

Communication skills

Leadership

Problem solving

Tools

Hotel systems

Cashiering software

Job description

Dimension Hospitality, LLC in Santa Ana, CA is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team from arrival to departure.

You will train staff, handle guest inquiries and concerns, oversee check-ins/check-outs, maintain records, and ensure brand standards are followed. This role requires strong customer service, problem solving, and leadership abilities, with flexibility for weekend shifts.