Luxury Front Desk Concierge for Upscale Living

Stratton Amenities; Needham (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities is a luxury concierge provider seeking engaging, energetic, and professional team members for our high-rise properties. The role emphasizes guest-first service, proactive hospitality, and meticulous attention to resident needs.

Benefits include health, dental, and vision insurance, paid sick leave, and paid time off. Successful candidates will be neat, well-groomed, and capable of handling fast-paced, high-standard environments.

Qualifications

• Two years of hospitality experience.
• Experience in hospitality or upscale customer service or retail.
• Proven ability to deliver exceptional guest service.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Log guest packages accurately and perform package inventory audits.
• Monitor lobby and surveillance for resident safety and security.
• Assist in scheduling and completing amenities' requests including transportation, move-ins, reservations, pet walking, dry-cleaning pickups and drop-offs, event planning, grocery and package delivery, housekeeping.
• Maintain confidentiality.
• Work flexible schedules including nights, weekends and holidays.

Skills

Verbal & written comms

Problem solving

Ownership

Active listening

Hospitality exp

Interpersonal skills

Organized & proactive

Professional appearance

Decisive under pressure

Job description

Stratton Amenities is a luxury concierge provider seeking engaging, energetic, and professional team members for our high-rise properties. The role emphasizes guest-first service, proactive hospitality, and meticulous attention to resident needs.

Benefits include health, dental, and vision insurance, paid sick leave, and paid time off. Successful candidates will be neat, well-groomed, and capable of handling fast-paced, high-standard environments.