Upscale Front Desk Concierge — Luxury Resident Experience

Strattonamenities; Boston (MA); On-site; USD 24,796 - 34,440; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid sick leave

Job summary

Stratton Amenities is seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for residents and guests in our luxury residential high-rise in Boston, MA.

The position is part-time with duties including greeting residents, coordinating packages, and assisting with amenities. We value hospitality experience, problem-solving, and a polished, professional appearance.

Qualifications

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Takes pride and ownership in the position and property.
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner.
• Have at least two years of hospitality experience.
• Possess amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated showing a positive attitude.
• Maintain a neat and professionally well-groomed appearance.
• Think clearly, quickly and efficiently and make concise decisions even under pressure.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Accurately log guest packages, ensure timely delivery and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality.
• Must be able to work flexible schedules including nights, weekends and holidays.

Skills

Communication

Problem-solving

Guest service

Interpersonal skills

Organization

Appearance

Job description

Stratton Amenities is seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for residents and guests in our luxury residential high-rise in Boston, MA.

The position is part-time with duties including greeting residents, coordinating packages, and assisting with amenities. We value hospitality experience, problem-solving, and a polished, professional appearance.