Luxury Front Desk Concierge — Weekend Hospitality Pro

Stratton Amenities; San Francisco (CA); On-site; USD 29,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities is a full-service concierge solution delivering luxury, hotel-style front desk services for upscale apartments and condo buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly professionals to provide outstanding service for residents and guests in our luxury residential high-rises, with weekend availability a must.

Qualifications

• Weekend and holiday availability is required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Takes pride and ownership in the position and property.
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner.
• Have at least two year of hospitality experience.
• Possess amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated showing a positive attitude.
• Maintain a neat and professionally well-groomed appearance.
• Think clearly, quickly and efficiently and make concise decisions even under pressure.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Accurately log guest packages, ensure timely delivery and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
• Walk the premises to ensure the highest standards are being met.
• Perform all other duties as assigned.
• Must be able to work flexible schedules including nights, weekends and holidays.

Skills

Weekend availability

Hospitality experience

Customer service

Interpersonal skills

Communication skills

Problem-solving

Ownership/proactivity

Appearance/Professionalism

Decision making under pressure

Job description

Stratton Amenities is a full-service concierge solution delivering luxury, hotel-style front desk services for upscale apartments and condo buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly professionals to provide outstanding service for residents and guests in our luxury residential high-rises, with weekend availability a must.