Luxury Front Desk Concierge | Upscale Residence Hospitality

Stratton Amenities; Silver Spring (MD); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities is seeking engaging, energetic, and professional individuals to deliver outstanding service for residents and guests in our luxury residential high-rise. The ideal candidate is passionate about hospitality and guest experiences, with excellent communication and problem-solving skills.

The role is part-time with a pay range of $15–$17 per hour and includes benefits such as health, dental, and vision insurance, paid sick leave, and paid time off.

Qualifications

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Two years of hospitality experience and strong guest service abilities.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Skills

Verbal communication

Written communication

Problem solving

Guest service

Interpersonal skills

Organization

Flexibility

Professional appearance

Job description

Stratton Amenities is seeking engaging, energetic, and professional individuals to deliver outstanding service for residents and guests in our luxury residential high-rise. The ideal candidate is passionate about hospitality and guest experiences, with excellent communication and problem-solving skills.

The role is part-time with a pay range of $15–$17 per hour and includes benefits such as health, dental, and vision insurance, paid sick leave, and paid time off.