Luxury Front Desk Concierge: Resident Experience

Stratton Amenities; San Francisco (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities is a full-service concierge solution delivering hotel-style front desk service for upscale residential buildings. We are seeking engaging, energetic, and professional individuals to provide outstanding service for residents and guests in Frisco.

The ideal candidate is passionate about hospitality, with excellent communication and problem-solving skills, thriving in a fast-paced, guest-centric environment.

Qualifications

• Two years of hospitality or upscale customer service experience.
• Excellent verbal and written communication.
• Strong problem-solving and guest-service abilities.
• Organized, proactive and self-motivated with a positive attitude.
• Flexible schedule including nights, weekends and holidays.
• Maintain a neat, professional grooming, and confidentiality.
• Ability to listen and react quickly to residents' and guests' requests.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and smooth accommodation.
• Cultivate and retain relationships with residents, vendors and contractors.
• Accurately log guest packages, ensure timely delivery and perform package audits.
• Monitor lobby and surveillance cameras and patrol property for safety.
• Assist in scheduling amenities requests including transportation, move-ins, reservations, pet walking, dry-cleaning, event planning, and deliveries.
• Maintain confidentiality.
• Work flexible schedules including nights, weekends and holidays.

Skills

Verbal communication

Written communication

Problem solving

Interpersonal skills

Organized

Proactive

Self-motivated

Professional appearance

Hospitality experience

Job description

Stratton Amenities is a full-service concierge solution delivering hotel-style front desk service for upscale residential buildings. We are seeking engaging, energetic, and professional individuals to provide outstanding service for residents and guests in Frisco.

The ideal candidate is passionate about hospitality, with excellent communication and problem-solving skills, thriving in a fast-paced, guest-centric environment.