Luxury Front Desk Agent: Guest Experience & Growth

Mosaic Hotel; Beverly Hills (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career advancement

Employee discounts

Job summary

Mosaic Hotel in Beverly Hills seeks a Front Desk Agent to deliver warm, personalized service at check-in and check-out. You will guide guests on amenities and local attractions, and build memorable relationships while handling inquiries with care.

The role requires a year of guest reception experience, strong communication in English, and comfort with POS systems. Join a boutique property known for comfort and attentive service.

Qualifications

• 1 year of guest reception experience is preferred.
• Positive, energetic, service-oriented with strong interpersonal skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, able to work with minimal supervision.
• Ability to maintain confidentiality of guest information.

Responsibilities

• Lead the check-in/check-out process, confirm guest information, billing, and settling folios.
• Serve as a guide to the hotel, its amenities, and the neighborhood.
• Build genuine guest relationships in line with service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Input guest information and payments into Opera and other hotel systems.
• Anticipate guest needs, resolve issues, and find ways to delight guests.
• Communicate requests to Front Desk Manager, Housekeeping, or Engineering; conduct safety walk-throughs.
• Follow safety and emergency protocols and assist other departments to keep operations smooth.

Skills

Customer service

Interpersonal skills

Organizational skills

English proficiency

Arithmetic basics

Hospitality mindset

Tools

Opera PMS

Job description

Mosaic Hotel in Beverly Hills seeks a Front Desk Agent to deliver warm, personalized service at check-in and check-out. You will guide guests on amenities and local attractions, and build memorable relationships while handling inquiries with care.

The role requires a year of guest reception experience, strong communication in English, and comfort with POS systems. Join a boutique property known for comfort and attentive service.