Front Desk Agent — Guest Experience & Admin Ops

Beverly Hills Plaza Hotel & Spa; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Beverly Hills Plaza Hotel & Spa is seeking a Front Desk Agent to greet guests, manage reservations, and support daily operations on-site in Los Angeles. The role emphasizes excellent customer service, strong organization, and professional communication.

The ideal candidate will be proficient with Microsoft Office, familiar with StayNTouch PMS, and capable of multitasking in a fast-paced hotel environment. Bilingual abilities are a plus.

Qualifications

• Experience with front desk or receptionist duties is preferred.
• Strong organizational and data-entry skills are required.
• Bilingual abilities are a plus for diverse client needs.

Responsibilities

• Greet visitors, clients, and vendors in a warm, professional manner.
• Answer multi-line phone systems efficiently and direct calls accurately.
• Manage reservations, including creating, canceling, and modifying bookings.
• Perform data entry and maintain accurate records in spreadsheets/databases.
• Balance cash drawer and process credit card payments.
• Maintain knowledge of local attractions and areas of interest.
• Handle office clerical tasks: filing, documents, and word processing.
• Assist with supply inventory, mail distribution, and general organization.
• Provide prompt customer support and maintain phone etiquette.
• Demonstrate proficiency with MS Office and data-entry tasks.

Skills

Front desk comms

Multitasking

Attention to detail

Time management

Bilingual (desirable)

Tools

StayNTouch PMS

Microsoft Office

Job description

Beverly Hills Plaza Hotel & Spa is seeking a Front Desk Agent to greet guests, manage reservations, and support daily operations on-site in Los Angeles. The role emphasizes excellent customer service, strong organization, and professional communication.

The ideal candidate will be proficient with Microsoft Office, familiar with StayNTouch PMS, and capable of multitasking in a fast-paced hotel environment. Bilingual abilities are a plus.