Luxury Front Desk Agent — Guest Experience & Concierge

Avion Hospitality; Los Angeles (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Travel benefits

Career development

People-first culture

Job summary

Avion Hospitality's Cameo Beverly Hills seeks a Front Desk Agent to greet guests, register arrivals, and deliver concierge-style service. You will manage check-ins/outs, reservations, and operate the telephone system while supporting occupancy goals.

The ideal candidate is positive, detail-oriented, service-driven, and able to work evenings, weekends, and holidays. Proficiency with Microsoft Office and front desk systems, plus strong communication and problem-solving skills, are required.

Qualifications

• High school diploma or equivalent required; college coursework in a related field preferred.
• Previous hotel or related field experience preferred.
• Positive, upbeat personality with a genuine desire to deliver outstanding guest service.
• Strong multitasking, organizational, and problem-solving skills with excellent attention to detail.
• Ability to communicate information clearly and effectively.
• Ability to evaluate situations, exercise sound judgment, and take quick, appropriate action.
• Remain professional in stressful or high-pressure situations.
• Strong listening skills to understand and resolve guest and coworker concerns.
• Ability to work with financial information and perform basic arithmetic.
• Ability to read, understand, and write basic instructions and communications.
• Proficiency in Microsoft Office and learning hotel front desk systems.
• Understanding of hotel operations, guest services, and hospitality terminology.
• Contribute to a positive, collaborative work environment.
• Ability to work varying schedules including evenings, nights, weekends, and holidays.

Responsibilities

• Greet and register guests, providing attentive service throughout stay.
• Manage guest check-ins and check-outs accurately and efficiently.
• Make and modify reservations; operate the front desk telephone system.
• Provide concierge-style information and assistance to guests.
• Support room revenue and occupancy objectives through proactive guest service.

Skills

Guest service excellence

Multitasking

Communication skills

Problem solving

Attention to detail

Microsoft Office

Front desk systems

Education

High school diploma or equivalent

College coursework in related field (preferred)

Tools

Front desk computer system

Hotel front desk systems

Microsoft Office

Job description

Avion Hospitality's Cameo Beverly Hills seeks a Front Desk Agent to greet guests, register arrivals, and deliver concierge-style service. You will manage check-ins/outs, reservations, and operate the telephone system while supporting occupancy goals.

The ideal candidate is positive, detail-oriented, service-driven, and able to work evenings, weekends, and holidays. Proficiency with Microsoft Office and front desk systems, plus strong communication and problem-solving skills, are required.