Front Desk Agent

Mosaic Hotel; Beverly Hills (CA); Presencial; USD 28.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career advancement

Employee discounts

Descripción de la vacante

Mosaic Hotel in Beverly Hills seeks a Front Desk Agent to deliver warm, personalized service at check-in and check-out. You will guide guests on amenities and local attractions, and build memorable relationships while handling inquiries with care.

The role requires a year of guest reception experience, strong communication in English, and comfort with POS systems. Join a boutique property known for comfort and attentive service.

Formación

• 1 year of guest reception experience is preferred.
• Positive, energetic, service-oriented with strong interpersonal skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, able to work with minimal supervision.
• Ability to maintain confidentiality of guest information.

Responsabilidades

• Lead the check-in/check-out process, confirm guest information, billing, and settling folios.
• Serve as a guide to the hotel, its amenities, and the neighborhood.
• Build genuine guest relationships in line with service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Input guest information and payments into Opera and other hotel systems.
• Anticipate guest needs, resolve issues, and find ways to delight guests.
• Communicate requests to Front Desk Manager, Housekeeping, or Engineering; conduct safety walk-throughs.
• Follow safety and emergency protocols and assist other departments to keep operations smooth.

Conocimientos

Customer service

Interpersonal skills

Organizational skills

English proficiency

Arithmetic basics

Hospitality mindset

Herramientas

Opera PMS

Descripción del empleo

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT MOSAIC HOTEL

Mosaic Hotel’s 49 newly redesigned boutique guestrooms feature posh amenities, luxurious linens, and state-of-the-art technology. Whether you’re seeking anelegant romantic hideaway or a tranquil retreat while on business, our Beverly Hills hotel can make your visit feel like coming home - with more comfort, accessibility, and convenience toBeverly Hills top destinations.

POSITION PROFILE

The Front Desk Agent is often the first and last face our guests see — the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.

THE TASK AT HAND

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

WHAT WE'RE LOOKING FOR

Required

• 1-year of related experience in guest reception, preferably in a luxury hotel setting.
• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and able to work with minimal supervision.
• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.
• Flexible schedule, including weekends and holidays.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).