Front Desk Guest Experience Specialist

Proper Hospitality; Malibu (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Proper Hospitality in Malibu seeks a Front Desk Agent to be the first point of contact for guests, delivering warm, professional service from check-in to check-out. The role supports hotel service standards, guest satisfaction, and daily operations.

You will collaborate with housekeeping and other departments to meet guest needs, manage reservations, process payments, and provide information on local attractions and dining options.

Qualifications

• High School Diploma or equivalent.
• Experience in hospitality or customer service preferred.
• Familiarity with hotel reservation systems is a plus.

Responsibilities

• Greet guests upon arrival and provide a warm, welcoming check-in experience.
• Efficiently check in guests by verifying reservation details, processing payments, and assigning rooms.
• Handle guest check-outs, ensuring charges are posted accurately and that guests depart with a positive impression.

Skills

Excellent communication

Customer service

Multitasking

Teamwork

Attention to detail

Education

High School Diploma

Job description

Proper Hospitality in Malibu seeks a Front Desk Agent to be the first point of contact for guests, delivering warm, professional service from check-in to check-out. The role supports hotel service standards, guest satisfaction, and daily operations.

You will collaborate with housekeeping and other departments to meet guest needs, manage reservations, process payments, and provide information on local attractions and dining options.