Front Desk & Guest Services Specialist

Ac-Hotel-Beverly-Hills; Los Angeles (CA); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Ac-Hotel-Beverly-Hills is seeking a friendly front desk agent to warmly greet guests, manage registration and checkout, and handle payments with accuracy. The role supports guest satisfaction through prompt service, upselling opportunities, and coordinating with departments for special requests.

The agent will maintain a cash drawer, balance daily receipts, and provide information about hotel amenities and local attractions to ensure a memorable stay.

Qualifications

• Experience in hospitality front desk is preferred.
• Strong guest service mindset and professional demeanor.
• Ability to handle cash accurately and report receipts.

Responsabilités

• Greet and welcome guests on arrival and during stay.
• Process registration and checkout, handling payments and deposits.
• Balance cash drawer and maintain house bank daily.
• Assist with guest bookings, upsell services, and inform about amenities.
• Answer inquiries, log requests, and coordinate with departments for guest needs.

Connaissances

Customer service

Cash handling

Communication skills

Multitasking

Attention to detail

Professionalism

Formation

High school diploma or equivalent

Outils

POS system

PMS

MS Office

Description du poste

Ac-Hotel-Beverly-Hills is seeking a friendly front desk agent to warmly greet guests, manage registration and checkout, and handle payments with accuracy. The role supports guest satisfaction through prompt service, upselling opportunities, and coordinating with departments for special requests.

The agent will maintain a cash drawer, balance daily receipts, and provide information about hotel amenities and local attractions to ensure a memorable stay.