Lux Spa Front Desk Agent - 5-Star Guest Experience

Maybourne Beverly Hills Hotel; Beverly Hills (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Savings Plan

Flexible Spending Account

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Maybourne Beverly Hills Hotel is seeking a Spa Desk Agent to manage front desk duties for the Spa, including reservations, guest check‑in/out, and retail sales. The role requires delivering a 5‑star spa experience and assisting with locker room upkeep to ensure a relaxing guest experience.

Ideal candidates will have 1–2 years of spa front desk experience, clear English communication, and a proactive, organized approach with a professional appearance.

Qualifications

• High school or equivalent education
• Ability to communicate clearly and speak, read, write and understand English
• 1-2 years of spa front desk experience.
• Pro‑active awareness, sound judgment, common sense and conflict resolving skills.
• Efficient and well‑organized; able to handle simultaneous, varied tasks.
• Assertive with an outgoing personality.
• Professional image in dress and poise.
• Knowledge of all spa service available.
• Promotion and sales oriented

Responsibilities

• Provide 5 Star service to spa guests and members through greeting, guiding, and providing information, appointment scheduling, directions, care and general assistance to spa related circumstances in Spa Reservations.
• Assist in greeting and welcoming guests to the Spa, providing information to inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
• Ensure the highest quality of service through aiding in gift certificate sales, with guests, incoming calls, sales and resolving guest concerns.
• Retail support through restocking, inventory assistance and sales.
• Provide services to guests in a timely, courteous, and proficient manner.
• Assist providers with daily operations to support healthy teamwork and contribute to the success of the Spa.

Skills

Spa front desk experience

Customer service

English proficiency

Professional image

Sales oriented

Proactive and organized

Education

High school or equivalent education

Job description

Maybourne Beverly Hills Hotel is seeking a Spa Desk Agent to manage front desk duties for the Spa, including reservations, guest check‑in/out, and retail sales. The role requires delivering a 5‑star spa experience and assisting with locker room upkeep to ensure a relaxing guest experience.

Ideal candidates will have 1–2 years of spa front desk experience, clear English communication, and a proactive, organized approach with a professional appearance.